Step 7 for Proper Technology Support
So, you get the best bang for your expense as possible. Staffing, we know what we are doing.
The final component of a profitable managed services, technical expertise, is not only the hardest to acquire but also the costliest.
Expertise is expensive because good technicians require high salaries. Well qualified and certified technicians earn an average of $70,000 per year. With benefits and payroll taxes factored in, their total annual cost to us reaches $88,000.
That’s a lot of money. It’s especially dear when you consider that the expected utilization for a service technician is 75 percent, meaning we only make money off a technician’s work 75 percent of the time.
This brings in the economies of scale. Automation multiplies the impact of our staff. It lets a single engineer manage many businesses. Instead of having my engineer personally go to each client problem, through the remote tools, they can quickly know what they’re looking at and how to deal with it.
For a small business with 20-40 computer users, to fully staff and cover all 7 of these categories, they would be looking at hiring 4 people. Why spend all that money when you can get all 7 done for a fraction of the cost but get the full benefit of 25+ years of experience.