Step 1 For Profitable Technology Operations
So you and your IT partner know exactly what is going on in your business
Life would be easy if all your business systems had identical technical requirements. But they don’t. Every business is different and comes with its own unique circumstances. This doesn’t always mean buying the latest computer on the shelf and it’s a fit.
Few businesses truly know what those requirements are when it comes to IT. So, look for someone that does. We are there to translate your business needs into a technology service that fits and supports those needs. As a Managed Service Provider, it is our responsibility to fully understand the business itself: the day-to-day workflows, the broader business goals and priorities, and the bottlenecks.
Then we can layer on an in-depth understanding of your current network and how it supports the business. What are the key systems? What are they used for? Where’s the risk? How tolerant are you to risk? Where do you want to be in 5-years? These are just some of the things we run through in evaluating your business technology systems.
An Internet connection going down to an online sales company with 50 salespeople on the phones, for example, is very different than a connection going down at a company that hosts their own applications. Each company requires different care—which we will only know by digging and learning.
Consulting and interviewing are a key part of the initial onboarding/learning process, of course. But we will also need some smart tools to x-ray, inventory, and assess the technology infrastructure.
Once we have a clear picture of the business technology we are dealing with, the trick is to stay up to the minute with our knowledge.
Education goes both ways. Not only should your IT Support team know your entire business architecture and needs, but you as the client must insist on proper documentation and understanding of what it is you have and more importantly why you have it.