Step 4 for Profitable Technology Operations
So, you know your network will support and grow with all your needs.
One of the reasons—perhaps the main reason—we are hired to manage your network is because you want to know the network will continue to support the business, whatever disasters might strike. More uptime = More efficiency = More profits.
When IT infrastructure goes down, companies lose huge money. Depending on their size, downtime can cost hundreds of dollars per hour to many thousands of dollars per hour. And the people responsible for that infrastructure (me) are suddenly at risk of being fired. It is in our best interest to make sure you know and have the path defined, knowing risks along the way to get to this quality of network quality.
As we’ve said before, you should expect your network to just work—all the time. If the network does go down, minutes matter. Speed in restoring service as quickly as possible is critical. This is one of the most stringent planning and support sections we can provide you.
To meet such expectations requires us to draw on a combination of other network operation components, including client knowledge and real-time awareness.
- Detailed knowledge of the network’s intent. To effectively maintain network continuity, we need an intimate understanding of what the network is supposed to be doing and why.
- Constant network monitoring. We’ve already discussed the importance of real-time awareness to delivering proactive network service. It’s essential for network continuity because constant monitoring ensures you always have the most up-to-date information about network status when something goes wrong.
- Real-time alerting. In addition to constant monitoring, an effective alert system lets us know about emerging problems before they bring the network down.
- Accurate, detailed, and up-to-date network documentation. The last thing we want to be doing when disaster strikes your network is struggling to figure out how devices are supposed to operate.
- Configuration back-ups. Many MSPs are quick to think about backing up data but are less rigorous when it comes to backing up network devices. Device backups tend to be on a periodic schedule (say, once a month), and your support team must remember to do it and take the time to do it. There are lots of places where the process can fall.