Step 6 for Profitable Technology Operations
So, you can see the results and the value of all the efforts.
The MSP market is a crowded one. There’s no shortage of competition. numbers-based visibility and accountability are essential.
We build trust with customers and prospects by providing transparency and visibility. Merely claiming our services are improving performance isn’t enough. Transparency gives you information about not just what we can promise, but also how performance is being measured.
Strong reporting tools is a must. Producing benchmarks and performance metrics about our services can quantify the value we are providing and how our value increases over time.
Reporting also delivers value by empowering us to make proactive recommendations, backed by hard data, about infrastructure and service upgrades. For example, a monthly report with minimum, maximum, and average figures on things like disk utilization, network bandwidth, and CPU time helps you point out where new hardware purchases and network upgrades will help the customer avoid performance issues down the line.
In turn, by ensuring our customers know when to increase bandwidth capacity, links, disk space and other resources to prevent overload, our reports make the job of managing your business operations easier.
Trust and verify = accountability. You as our client should know what we are doing to protect and maintain your business technology systems. You are paying for a valuable service. It only makes sense.